1. What is Tijjori?
Tijjori is a digital platform that lets users in the UAE invest in and manage Gold, Silver, and Diamonds. It offers features like:

• Buying/selling digital metals
• Scheduled savings plans
• Physical gold withdrawals
• Loan facilities against gold
• Real-time price tracking and insights

2. Where can I download the app?
You can install Tijjori from:

• Google Play Store (Android)
• Apple App Store (iOS)

3. Is my information safe?
Absolutely. Tijjori follows industry-leading practices:

• End-to-end encryption of data
• Secure login using PIN, biometrics, and 2FA
• Regular system audits and compliance with UAE laws

4. Do you follow UAE financial regulations?
Yes. Tijjori adheres to:

• KYC and AML checks
• Data hosting within the UAE
• Emirates ID-based identity verification

1. How do I register on Tijjori?

• Enter your UAE mobile number (must start with 5 and be 9 digits long).
• Complete OTP verification (valid for 5 minutes).
• (Optional) Add and verify your email address.
• Choose a 6-digit PIN (not sequential or repetitive).
• Upload your Emirates ID (front and back).
• Add a delivery address and UAE bank account for withdrawals.

2. Can I skip email verification?
Yes, but we recommend verifying it to receive receipts, alerts, and support updates.

3. What is the referral code for?

If someone referred you, you can enter their mobile number. When you make your first purchase. They may receive a reward capped at certain AED value.

4. Why do I need to provide my Emirates ID?
As per UAE regulations, Emirates ID verification is necessary to confirm your identity before using financial services.

5. How can I upload my ID?

You can either:

• Upload a clear .jpg, .png, or PDF file (up to 50MB per file).
  The app will help guide you through a proper scan.

6. How does the referral program work?
Share your referral code with others. When they:

• Sign up and make their first investment,
• You earn a reward capped to a AED value which will be announced time to time. We will share more details time to time for "Referal & Rewards .

1. How do I register on Tijjori?

• Enter your UAE mobile number (must start with 5 and be 9 digits long).
• Complete OTP verification (valid for 5 minutes).
• (Optional) Add and verify your email address.
• Choose a 6-digit PIN (not sequential or repetitive).
• Upload your Emirates ID (front and back).
• Add a delivery address and UAE bank account for withdrawals.

2. Can I skip email verification?
Yes, but we recommend verifying it to receive receipts, alerts, and support updates.

3. What is the referral code for?

If someone referred you, you can enter their mobile number. When you make your first purchase. They may receive a reward capped at certain AED value.

4. Why do I need to provide my Emirates ID?
As per UAE regulations, Emirates ID verification is necessary to confirm your identity before using financial services.

5. How can I upload my ID?

You can either:

• Upload a clear .jpg, .png, or PDF file (up to 50MB per file).
  The app will help guide you through a proper scan.

6.  How can I buy Gold, Silver, or Diamonds?

You can purchase by specifying either:

• A desired amount in AED, or
• A preferred weight in grams 

7. Are the prices live?
Yes. The app displays real-time prices for:

• Gold (24K)
• Silver

8. What purchase options do I have?
You can:

• Choose from predefined investment amounts (For eg. AED 10, 50, 100, 200, etc.)
• Enter a custom value
• Buy in AED or grams, with real-time conversion displayed
• View transparent calculations to ensure accurate pricing

9. What payment methods can I use?
You can pay through:

• Agent network
• Saved or new Credit/Debit/Prepaid Cards
• Linked Bank Account (Net Banking) 

10. What happens after I pay?
Your investment is instantly credited to your digital Tijjori and the Dashboard get updated with your new balance.

11. Will I receive proof of purchase?
Yes. You’ll get a confirmation receipt via email and can also download it as a PDF.

12. Can I track live price trends?
Yes. The dashboard shows:

• Historical price charts for Gold, Silver, and Diamonds
• Fluctuations across timeframes (monthly, yearly, etc.)
• Auto-refreshed live prices
• Interactive graphs and charts for better insights

13. Why do I need to provide my Emirates ID?
As per UAE regulations, Emirates ID verification is necessary to confirm your identity before using financial services.

14. How does the referral program work?
Share your referral code with others. When they:

• Sign up and make their first investment,
• You earn a reward capped to a AED value which will be announced time to time. We will share more details time to time for "Referal & Rewards 

15. Can I sell my gold and silver anytime?
Yes. You can sell your holdings partially or fully based at live market rates.

16. How do I know my balance?
Your Dashboard shows:

• Current balance of gold/silver in grams
• AED equivalent value

17. How do I choose the amount to sell?
You can enter either:

• A specific gram quantity, or
• An AED value

18. Will I see the live price before selling?
Yes. The system displays real-time market rates before you confirm the sale.

19. Where will the money go?
You can:

• Select a saved bank account, or
• Add a new payout account for the transfer.

20. Do I get to review before confirming?
Yes. A confirmation page will show:

• Sale details
• Total transfer amount

You must validate before the transaction is processed.

21. How fast do I get my money?
Funds are transferred directly to your chosen bank account, and your Dashboard updates instantly.

22. Will I receive proof of sale?
Yes. You’ll receive a confirmation receipt by email and can also download it as PDF.

23. Can I track gold and silver price trends?
Yes. The app displays:

• Historical price charts for Gold (24K), Silver, and Diamonds
• Trends over different timeframes (monthly, yearly, etc.)
• Live prices refreshed regularly for accuracy

24. Can I cancel a gold purchase after placing an order?
No. Once a buy or sell transaction has been confirmed and executed at the locked market rate, it cannot be cancelled or reversed due to the real-time nature of precious metal pricing.

25. Can I get a refund for a completed transaction?

Completed gold and silver transactions are generally non-refundable. Customers may sell their holdings back through the platform at the prevailing sell rate, subject to applicable fees and terms.

26. What happens if my payment fails but funds are debited?

In the event of a payment failure or processing issue, the transaction will be investigated and, where applicable, the funds will be refunded to the original payment method in accordance with the payment provider's timelines.

27. Are service fees refundable?
Service fees, processing fees, and other applicable charges are non-refundable once the transaction has been successfully completed.